Question 1

What is included in the 14-day free trial?

Accepted Answer

Full access to Professional plan features — sales CRM, Marketing Hub, payment plans, commission management, leasing, maintenance, construction, document management, tasks, workspace notes, Action Center, customer portal, email notifications, and your company branding. No credit card required. AI Assistant is available on Business and Enterprise plans.

Question 2

What does the AI Assistant do?

Accepted Answer

On Business and Enterprise, your team can chat with Marabeo AI about pipeline, collections, and portfolio context; use prompt libraries and a knowledge base; and propose guided actions such as creating tasks or workspace notes — with your existing permissions and tenant isolation.

Question 3

Can I upgrade or downgrade later?

Accepted Answer

Yes. Change plans anytime from your account settings or the billing area. Upgrades apply immediately; downgrades take effect at the next billing cycle.

Question 4

Is my company data kept separate and secure?

Accepted Answer

Yes. Each company account has its own private workspace. Team permissions control who can view or change information, and important actions are logged for review.

Question 5

Can I use my own branding?

Accepted Answer

Yes. Add your logo, colors, and company name to both the admin workspace and the customer portal. Enterprise plans include custom domain support.

Question 6

Which payment methods do you accept?

Accepted Answer

Subscriptions are billed via PayPal on monthly or yearly cycles. You can view invoices and payment history in your account at any time.

Question 7

What happens when my trial expires?

Accepted Answer

We send reminders at 7, 3, and 1 days before your trial ends. After 14 days, access pauses until you choose a paid plan.

Question 8

Do I need to install anything?

Accepted Answer

No. Marabeo runs in your web browser. Your team and customers can log in from any device with an internet connection.

Question 9

Can Marabeo handle both sales and rentals?

Accepted Answer

Yes. Marabeo supports off-plan sales with installment plans, as well as leasing and rent collection for rental portfolios — in the same system.

Question 10

Is construction management included?

Accepted Answer

Yes on Professional and above — projects, BOQ, cost control, schedules, RFIs, procurement, and related construction tools. Starter focuses on sales, collections, and the customer portal.

Frequently asked questions